FAQs

WineShopper FAQs

For any questions not answered in our FAQ, please refer to our Customer Care page.

Q: Can I use my Wine.com account to access WineShopper?
A: Yes! Your Wine.com login and password can be used to access the WineShopper site. Click here to login.

Q: Can I use Wine.com gift certificates for wines on WineShopper?
A: Yes. Gift certificates for Wine.com can be applied to your WineShopper order.

Q: Can I use my Steward-Ship benefits for wines I purchase on WineShopper?
A: Unfortunately, Steward-Ship only applies to purchases made through Wine.com. Please see our WineShopper shipping rates below.

Q: Can I cancel an order once it is placed?
A: Once you have placed and confirmed your order, it is not possible to access it to cancel the order. To cancel a confirmed order, you must contact our Customer Care department.

While we try our best to accommodate order cancellation requests, the timing for such requests is critical. Once our warehouse has started to process your order, it is not possible to make any changes or stop the shipment.

Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Care department during business hours at 1-800-592-5870.

If we are not able to cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less the original shipping and handling charges, and return shipping and handling charges.

Q: How can I track my order once I have placed it?
A: You can follow the progress of all your orders and shipments by clicking "Account" at the top of any WineShopper page once logged in. After an order ships, it may take up to 24 hours before current tracking information is available. You can click on the tracking number you’ll find there. Click here to go to your Account.

Q: How can I view my past orders?
A: You can see your order status and history by clicking on "Account" at the top of any WineShopper page once logged in. Click here to go to your Account.

Q: How do I unsubscribe?
A: Please click our "unsubscribe" button at the bottom of any e-mail you receive.

Q: How can I change my account information?
A: Please click on "Account" at the top of the WineShopper home page once logged in. Remember that changes to your WineShopper account information will also change your Wine.com account.

Q: How do I contact Customer Care?
A: Please refer to our Customer Care page.

WineShopper Shipping Questions

Q: To which states does WineShopper ship?
A: We ship wine to select states in accordance with state laws and our wine shipping licenses. Local laws prevent us from shipping to certain zip codes in some states. In New York, state regulations prohibit wine and food from being shipped in the same package, so gifts & baskets ordered that include both food and wine will be sent in two separate packages.

If you attempt to ship to a state or zip code we do not serve, we will notify you during checkout.

Q: What are your shipping rates?
A: For standard delivery: $10.95 per order as base rate + $1.50 per each bottle in the order. The most cost effective way to order and ship wine is by the case (12 bottles or more).

Alaska & Hawaii Deliveries: For shipping to Alaska and Hawaii, $10.00 will be added to the shipping method you select.

During extreme temperature (hot or cold)
Shipping and handling charges may be slightly higher for wine shipments to cover rapid delivery to minimize the chance of damage. This additional cost would be reflected in the shopping cart at checkout.

Note: Select merchandise may require additional shipping charges that will be reflected at checkout.

Q: Do you ship outside of the United States?
A: At this time, WineShopper only ships within the United States.